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Platinum Coverage

What is Platinum Protection?


Umbrella Coverage for New and Used Products

Manufacturer's warranty does not protect you from accental damage or loss - Platinum Coverage does!
For pennies a day this plan covers you for up to 3 years from your date of purchase.

*One-Year Platinum Coverage plan is available for conditions 1-3 used items.

Why Buy Platinum Coverage?

Some great reasons to buy the Platinum Coverage Plan for extra protection on your product:

  • Accidental Damage protection from unintentional drops and spills on new product.
  • Covers you for 2 or 3 years from the date the item ships on new product (your choice!)
  • Covers you for 1 year beyond our 30 day Music House Satisfaction Guarantee period on used product.
  • Complete peace of mind
  • Avoids costly repairs
  • Keeps new products performing in brand new condition
  • Free shipping to and from repair facility

Covers much more than the original manufacturer's warranty:
  • Damage due to normal wear and tear
  • Damage due to unexpected and unintentional spills, drops and impacts
  • Damage due to dust, internal heat, humidity, heavy usage
  • Damage caused by lightning/power surge
  • No Lemon Policy on merchandise over $200- if it fails or breaks for the same reason 3 times, it is replaced on the 4th breakdown.
  • Complete refund in the event of failure or substandard performance on merchandise under $200 (Music House's Gift Certificate sent for the full price plus applicable sales tax paid).
  • Manufacturer's Specs Coverage -- The product does not need to fail to be covered.
  • If the product does not perform as it did the first day you bought it, we will repair or replace it so that it does.


Umbrella Platinum Coverage covers parts and labor costs resulting from a mechanical or electrical failure of the product. You are protected from damage caused by normal wear & tear, dust, internal heat, humidity, or power surge to the following product components:

Band Instruments . . .

Brass
  • Instrument Bracing
  • Stuck Pistons
  • Valve Guides
  • Felts
  • Stuck Rotary Valves
  • Restring Rotary Valves
  • Bent Slides
  • Stuck Slides
  • Stuck Mouthpiece
  • Broken Bracing
  • Dented Bell
  • Dented Slides
  • Broken Waterkeys

WoodWinds
  • Pads
  • Springs
  • Keys
  • Corks
  • Bell Ring

What Is Not Covered: Brass: Lacquer/Silver Finishes or Instrument Cases. . . Woodwinds: Body, Tenons or Instrument Cases. . . All Instruments: Incidental or consequential damages or preexisting conditions. Damage from abuse, misuse. Introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third party actions (fire, collision, vandalism, theft, etc.), the elements or acts of God. Preventative maintenance, cracking or other physical or cosmetic damage to the product.

String Instruments . . .

Violins/Violas
  • Cracks in Top
  • Cracks in Bottom
  • Separation of Top or Bottom
  • Separation of Back or Sides
  • Separation of Neck from Body
  • Broken Pegs
  • Loose Neck
  • Loose Fingerboard
  • Soundpost
  • Broken End Pin
  • Tail Adjuster
  • Broken Tailpiece

Cellos/Basses
  • Same as Violins/Violas
  • Loose Endpin
  • Endpin Screw
  • XX
  • XX
  • XX
  • XX

What Is Not Covered: Bridges, Strings, Bows, Bow Hair, Instrument Finish or Instrument Cases . . .Incidental or consequential damages or preexisting conditions. Damage from abuse, misuse. Battery leakage, improper use of any power supply, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third party actions (fire, collision, vandalism, theft, etc.), the elements or acts of God. Preventative maintenance, cracking or other physical or cosmetic damage to the product.

Guitars and Electronics . . .

  • Internal power supplies
  • External power supplies
  • Switches
  • Screen damage for products with LCD displays
  • Cracked lens for electronics with lenses
  • All internal wiring
  • Input/output jacks
  • Sound cards
  • Pickups
  • Motors
  • Potentiometers (pots)
  • Recording heads
  • Drum triggers
  • Keyboard sensor

Moving parts, including:
  • Belts
  • Motors
  • Diaphragms
  • Transport mechanisms
  • Sliders
  • Faders
  • Knob mechanics

What Is Not Covered: Incidental or consequential damages or preexisting conditions. Damage from abuse, misuse. Battery leakage, improper use of any power supply, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third party actions (fire, collision, vandalism, theft, etc.), the elements or acts of God. Preventative maintenance, cracking or other physical or cosmetic damage to the product.

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The following items are ineligible for PLATINUM COVERAGE PROTECTION and are not covered if sold with an eligible item. Raw speakers or speaker cones, stage equipment, monitors or enclosures or cabinetry, product sold without a manufacturer's warranty. Accessories, expendables and supplies, including: batteries, antennas, cords, novelties, tubes, cartridges, styluses, records, audio/video disks, tapes, computer software or disks, strings, skins, drumheads, drumsticks, cables and bulbs. Products permanently installed in a physical commercial venue or rentals.

Limit of Liability: The least of the cost of (1) authorized repairs, (2) replacement with a product of similar features, (3) reimbursement for authorized repairs or replacement, or (4) the price that you paid for the product.



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